Effective Date: March 21, 2025
At SidingBrakes.com, we strive to deliver top-quality siding brakes, portable bending brakes, and metal fabrication tools that meet your needs. If you’re not fully satisfied with your purchase, we’re here to help with our straightforward Refund and Returns Policy. Please review the details below to understand your options.
1. Return Eligibility
We accept returns for most products, including Tapco brakes, Van Mark brakes, and Malco Mini Brakes, under the following conditions:
- Timeframe: Returns must be initiated within 30 days of delivery.
- Condition: Items must be unused, in original packaging, and in the same condition as received (e.g., no damage to coil stock, custom pieces, or bending handles).
- Proof of Purchase: A receipt or order confirmation is required.
Non-Returnable Items:
- Custom-made custom brickmold or special-order products.
- Opened coil & sheet materials or damaged coils.
- Items marked as final sale.
2. How to Return a Product
To initiate a return:
- Contact us at [insert email] or [insert phone] with your order number and reason for return.
- Receive a Return Authorization (RA) number from our team.
- Package the item securely with all original components (e.g., lifting handle assembly, replacement stainless edge).
- Ship the item to the address provided, including the RA number, within 7 days of approval.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
Once we receive and inspect your return:
- Approved Refunds: We’ll issue a refund to your original payment method within 10 business days. This covers the product cost, excluding shipping fees.
- Defective or Incorrect Items: If your portable aluminum bending brake arrives damaged or differs from your order (e.g., wrong throat depth), we’ll cover return shipping and provide a full refund or replacement.
- Processing Time: Refunds may take 5-10 additional days to appear, depending on your bank.
4. Exchanges
Need a different size (e.g., 8’6” vs. 10’6”) or model? Contact us within 30 days for an exchange, subject to availability. Shipping costs for exchanges are the customer’s responsibility unless the item was faulty.
5. Warranty Returns
Products like the Tapco Pro 19 come with a 1-year limited warranty. For warranty claims, contact us with your order details and issue description.
6. Contact Us
For questions or requests, reach us at:
Email: [contact@SidingBrakes.com]
Address: USA
We’re committed to making your experience with SidingBrakes.com seamless, from efficient bending to hassle-free returns. Thank you for choosing us!